frequently asked questions
Your Questions, Answered
Finding a new apartment should feel exciting—not complicated. Explore answers to common questions about floor plans, pricing, fees, pets, amenities, and life at Laurel Heights. If you need additional information, our onsite leasing team is always happy to help.
If you don’t find what you are looking for here, please feel free to contact us, drop by, or try our helpful chat bot. Our team will do our best to get you the answers you need.
Frequently Asked Questions
Floor Plans, Pricing & Availability
Laurel Heights offers one-bedroom, and two-bedroom apartments in New Braunfels, Texas.
Rates are subject to change based on the selected floor plan, availability, lease term, and apartment features. Contact our leasing team for current pricing.
No. Interior finishes and features vary by apartment with renovated options available. Our team can help you compare available homes and identify the options that best match your preferences.
Yes, Laurel Heights periodically offers leasing specials on select apartments. Visit our website or contact the leasing office for current promotions and eligibility requirements.
Applications & Approval
Applicants must provide verifiable income and complete credit and background screenings. Combined qualifying income must generally equal at least 2.5 times the monthly rent. Additional documentation may be requested during the review process.
Applications are typically reviewed within two to four business days after all required information and documentation have been received.
Yes. Co-signers or guarantors may be accepted, subject to the community’s screening and qualification criteria. Contact the leasing team for complete requirements.
Once approved, you will be asked to pay the applicable deposit and complete your lease documents. Our team will then confirm your move-in date and provide instructions for receiving your keys and settling into your new Laurel Heights home.
Fees, Utilities & Monthly Costs
Applicants should expect the following upfront charges:
- Application & Move-In Fees
- Application Fee: $100 per applicant
- Security Deposits: 1Bedroom – $300; 2 Bedroom – $500
No. Utilities are not included in the advertised monthly rent. Applicable utility charges are billed to the resident by the community and may vary based on usage and other billing factors.
- Trash: $15 per month
- Pest Control: $8 per month
- Admin Fee: $3.50 per month
- Water Allocated: Based on usage
Additional charges may apply depending on your apartment, household, pets, usage, or lease terms. Contact the leasing office for a complete, personalized cost estimate.
Pet Policy
Yes. Laurel Heightswelcomes pets, so you and your companion can feel at home together in our San Antonio apartment community.
No breed or weight restrictions are currently reported. All pets remain subject to the community’s complete pet policy and approval requirements.
Residents may have up to two pets per apartment.
- One-Time Pet Fee: $150 per pet, nonrefundable
- Monthly Pet Rent: $15 per pet, per month
- Pet Deposit: $300 deposit
Fees are subject to change, so please verify all charges before applying.
Yes, Laurel Heights has a dog park. Nearby walking routes and outdoor destinations also provide convenient places to spend time with your pet.
Amenities & Community Features
The community has a swimming pool, onsite laundry facilities, dog park, picnic area with barbecue, and on-call maintenance.
No. Most shared amenities have designated operating hours. Contact the leasing office for details.
Laurel Heights does not currently offer a fitness center or business center.
No. The community does not currently have an onsite marketplace, but numerous stores, restaurants, and everyday services are located nearby.
Parking, Storage & Laundry
Each apartment has access to parking, with additional areas reserved for guest parking.
No. Fairways V does not currently offer garages, carports, or electric-vehicle charging stations.
No separate storage units are currently available. However, apartment features may include spacious closets.
No. Apartments do not include washers and dryers or in-home washer and dryer connections.
Yes. Laurel Heights has an onsite laundry facility that residents can access.
No. This community does not have package lockers.
Maintenance & Resident Support
Residents can submit routine maintenance requests through the Loft Living resident platform. The onsite team can assist if you have questions about accessing or using the system.
Most routine maintenance requests are addressed within 24 to 48 hours. Completion times may vary depending on the nature of the issue, required parts, and the order in which requests are received.
Yes. Laurel Heights provides after-hours emergency maintenance for qualifying urgent issues.
Neighborhood & Location
Laurel Heights is near CHRISTUS Santa Rosa Hospital–New Braunfels, Rush Enterprises’ corporate headquarters, HD Supply’s New Braunfels office, and H-E-B at Walnut. Walmart’s New Braunfels distribution center is also within a 10-mile radius, offering another nearby option for logistics and warehouse workers.
Local dining options include Dos Rios Mexican Bar & Grill, Sofia’s Pizzeria, Krause’s Café, McAdoo’s Seafood Company, and Alpine Haus Restaurant. For groceries, everyday essentials, and shopping, explore H-E-B at Walnut, Walgreens, Lowe’s, Cavender’s, and the New Braunfels Smokehouse local store.
From Laurel Lane, residents can connect to Landa Street, Walnut Avenue, and Loop 337 for trips around New Braunfels. I-35 provides connections toward San Antonio and San Marcos.
New Braunfels offers Ride the Rio, an on-demand shared transportation service within its designated service area. Instead of following a traditional fixed bus route, riders request a trip through the Ride the Rio app or by phone. Check the service map for pickup options at Laurel Heights and your destination.
Yes. Nearby options include Panther Canyon Nature Trail and Willard Canyon, with shaded paths and opportunities to explore the area’s natural scenery. Landa Park also offers walking paths, picnic spots, and space to spend time outdoors.
Laurel Heights is not listed as a gated community. Contact our leasing team with any questions about community access and parking.
Our Laurel Lane address puts everyday errands and New Braunfels favorites within reach. Residents can enjoy local restaurants, shop for essentials, explore Landa Park, or plan an outing to Schlitterbahn—all while staying close to employers and routes around town.
Tours, Contact & Social Media
Request a tour through the Laurel Heights website or contact our leasing office directly. Our on-site team will help you arrange a visit, explore available one- and two-bedroom apartments, and answer questions about your next move.
Yes. Visit Laurel Heights at 483 Laurel Lane, New Braunfels, TX 78130. We recommend contacting our team before stopping by to confirm office hours and tour availability.
Contact our leasing team for links to Laurel Heights’ current official social media pages and ways to stay connected with community updates.
Let’s talk about your next place on Laurel Lane. Contact the Laurel Heights leasing team for current availability, pricing, pet policies, fees, and application requirements. We’ll help you compare our one- and two-bedroom apartments and plan your visit.